Get In Touch With Us

Address

Steel Serenity
Fakenham Town Centre
Norfolk

Phone

+44 7862 132821

Email

[email protected]

Opening Hours

Monday - Friday: 9am - 6pm
Saturday: 9am - 5pm
Sunday: Closed

Please share a few details below so our team can guide you, personalise your appointment, or recommend the right specialist for you.

Full Name

Phone *

Email *

What service are you enquiring about?

Preferred Specialist (Optional)

Message Box

Date Picker (Optional)

Preferred Appointment Time (Optional)

Please note: This is a preferred date and time only. Availability will be checked with the specialist, and we’ll contact you shortly to confirm or suggest the nearest available option.

Upload a Photo (Optional)

(for hair colour references, aesthetic concerns, etc.)

By checking this box, I consent to receive transactional messages related to my account, orders, or services I have requested. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply.Reply HELP for help or STOP to opt-out.

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Questions? We’ve got you covered.

Here’s what clients ask us most

FAQs made simple

How do I know which treatment is right for me?

Many clients aren’t sure whether they need colour, balayage, a facial, aesthetics treatment, or wellness therapy.
At Steel Serenity, our specialists help guide you based on your goals, concerns, and budget. You can fill out the contact form and we’ll match you with the right expert.

Do I need to book a consultation before my treatment?

Yes — for all colour, aesthetics, and certain wellness treatments, a consultation is required.
This ensures accurate pricing, a patch test if needed, and personalised results.

What is included in the price of hair colouring or aesthetics treatments?

For hair colouring, the price does not include wash, cut, or blow dry unless stated.
For aesthetics, prices depend on the area, amount of product, and technique. Everything is discussed during consultation.

What if I need to cancel?

We kindly ask for 24–48 hours notice for cancellations or changes.
Late cancellations may result in a fee, as time with our stylists and clinicians is reserved specifically for you.